fbpx

Delivery Guide

How much we charge to deliver

Delivery Guide

We always do our best to ensure you receive your products as quickly as possible.  Orders placed by 2 pm (BST) on any business day, will be dispatched the same day.

From Monday 18th November, the cut-off for same-day dispatch for UK orders only will be 4 pm (BST) on any business day.

For normal shipping times, here is our quick reference delivery guide:

* We are only able to deliver on business days (Mon-Sat)

** US Customers, duties are only payable on orders over $800.00

*** Orders may be subject to local Good and Services Taxes (import duty)

We are unable to ship to Norway or Australia at this time due to delivery and shipping issues.

CONDITIONS FOR FREE DELIVERY
Free Worldwide Standard Delivery on all orders of £60 or more. Please note that the minimum order value for free delivery is calculated using the final value of the order. This means that, if you use a discount code, it is not the original price of the items but the order value after applying the discount that needs to be over £60/$90 to be eligible for free shipping.

*Please Note: We are unable to deliver to Norway or Australia at this time due to delivery and shipping issues. Orders to countries outside of the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package according to Incoterm Delivered Duty Unpaid (DDU). We do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If in any doubt please check with your local customs office for more information.

FURTHER QUESTIONS REGARDING DELIVERY?
If you have any questions concerning delivery, please contact us through help@normanandwallace.com

CUSTOMER SATISFACTION
At Norman & Wallace it is extremely important to us that you enjoy our quality products and a superior customer service.

However, if for whatever reason you are not 100% satisfied with your purchase, please contact us at help@normanandwallace.com

Menu